Thanks for shopping at azzwanna4u.
If you are not entirely satisfied with your purchase, we're here to help.
Return and/or refund policy only applicable to physical item(s) purchased. For non-physical item(s), e.g. service(s) purchased, please contact us by clicking HERE.
For fragile item(s), you must inspect for any defect and report to us immediately within 24 hours from the time it has successfully delivered to you. A clear image of the said item(s), packaging and consignment note must be sent to us in order to support your report. No need to return the item(s). We will offer an exchange for the defect item(s) with new one OR different item(s) of same value and/or above.
Strictly no return for food & beverages item(s). Your feedback is very much appreciated for our improvements, kindly do so here.
Preloved item(s) are sold on "as-is" condition, no returns allowed except for item(s) offered with warranty. To be eligible for a preloved warranty return, your item must be in the same condition that you received it. Your item must be in the original packaging. Please contact us to describe the problem(s). We may need a clear image/video of the problem before proceed with returns. Your item needs to have the receipt or proof of purchase.
Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. An exchange will be offered for the return item(s) with new one OR different item(s) of same value and/or above.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. All FPX payment refund will be subjected to 3% processing fee. Paypal payment refund will be subjected to 5% processing fee.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.